General Terms and Conditions of Sale
GTCS of the site beeok.be
Updated on 11/05/2021.
These General Terms and Conditions of Sale govern all sales concluded between the service provider Beeok, hereinafter referred to as "the Seller", and any person placing an order on the beeok.be website or by e-mail, here- afterwards referred to as "the Client".
Identification of the service provider beeok
Beeok is registered with the Banque-Carrefour des Entreprises under number: 0766.622.177 (VAT BE 0766.622.177) and its head office is located at 21 Hortensialaan, 1731 Zellik, Belgium.
Telephone: 0032 472 62 71 42 - Email: firstname.lastname@example.org
Bank account: BE92 7512 1108 9723
Prior to any transaction, the Customer acknowledges having read them and declares to accept them when he ticks the box "I have read and I accept the General Conditions of Sale". The Seller and the Customer agree that their relations are governed exclusively by these General Terms and Conditions of Sale as visible on beeok.be (hereinafter referred to as "the Site") at the time of the order.
The Seller is specialized in the selling of organic or
ecological products or belonging to the field of well-being. He sells his
products exclusively remotely via his website beeok.be. He does not have a
physical store apart from his website.
All the products sold by the Seller are listed on the Site which is accessible by the customer 24 hours a day, 7 days a week, all year round except in the event of maintenance operations or in the event of force majeure. The closing periods will be announced on the home page of the Site.
Article 1. Object
The General Conditions of Sale aim to describe the methods of distance selling of goods and services between the Seller and the Customer. They express all the obligations and rights of the Parties.
The Conditions apply without restriction to all the
products offered on the Site (hereinafter referred to as the
"Products"), whatever their nature.
In the event of any contradiction between these General Conditions of Sale and any other document appearing on the Site, the General Conditions of Sale prevail.
If one or more of the present stipulations are declared null following a regulation or a final decision of a competent court, this does not affect the validity, nor the binding force, nor the scope of the other clauses. of these General Conditions of Sale.
Article 2. General
2.1. Full legal capacity of the Client
Under the General Conditions of Sale, a Customer is a natural person, at least eighteen (18) years old or having the authorization of the authorized person on the date of the validation of his order.
The Seller reserves the right to request additional information from the Customer and to refuse certain orders, in particular if the Customer is a minor, if there is an ongoing dispute, if the stocks do not allow the order to be fulfilled or if the order is not fulfilled. there is an obvious error in the description or the price of the products. Only legally capable people can order.
2.2. Identification of the Client by password
At the time of the first order, and in order to personalize its environment, an email address and a password must be entered by the Customer. A uniqueness and e-mail address check is performed by the system.
If the password is lost, the Customer can click on the "forgotten password" section and enter their e-mail address in order to receive a new password.
The password is not used in any way to make any payment. It is confidential and is requested from the Customer each time the Site is connected. The Customer is solely responsible for its use.
2.3. Application fields
The General Conditions of Sale are those in force on the Site on the date of validation of the order by the Customer. The Customer then acknowledges having read the General Conditions of Sale and expressly declares to accept them. This acceptance is given to each order as soon as the Customer ticks the box "I have read and I accept the General Conditions of Sale". He unreservedly accepts all the stipulations provided for in these said Conditions.
Unless proven otherwise by the Customer, the Seller's automatic registration systems are considered as proof of the nature, content and date of the sales contract.
2.5. Modification of the General Terms and Conditions of Sale
The Seller reserves the right to adapt or modify the General Conditions of Sale at any time. In the event of modification of these Conditions, each order is subject to the General Conditions of Sale in force on the day of the order. The Customer is invited to come and consult the Site regularly in order to keep informed of developments.
Article 3. Product characteristics, availability and price
3.1. Product characteristics and its availability
The product offers and prices appearing on the Site are valid as long as they are visible and available. Any product temporarily unavailable is indicated as such on the Site (= the addition to the cart is not effective).
The Seller presents on its Site, the products and services as well as their description so that the Customer can take note of their essential characteristics before taking the final order. The Customer can also contact the Seller in order to obtain more information on the product selected by the Customer.
Adding an item to your shopping cart does not constitute confirmation of the order.
The Customer acknowledges and confirms that he is the sole judge of the relevance of the products in the light of any contraindications that may be personal to him, as well as their compatibility with any other product that he would use or treatments to which he would be subject, so that the choice of products ordered is made under its sole responsibility. It is up to the Customer to be assisted by advice if he does not consider himself sufficiently informed.
The prices displayed on the Site are determined by the Seller. They do not include the contribution to shipping costs or the costs of preparing the Client's order.
Preparation costs and shipping costs are billed in addition to the Client. They are indicated before the validation of the final order.
The price indicated in the summary of the Client's order is the final price. It includes the total price of the order with the detail of each product as well as the preparation and delivery costs.
The products are invoiced on the basis of the rates in effect at the time of the order entry. The products remain the property of the Seller until full payment of the order.
The sale of products is subject to VAT according to the terms applicable to the operation which may differ depending on the nature of the goods.
In the event of an entry, printing or calculation error showing a price lower than the price normally charged by the Seller, the lowest price is applied to the Client, unless this price is clearly derisory, that is to say - unrelated to the actual value of the product ordered. In this case, and despite an automatic order confirmation by the Seller, the said order is canceled. The Client is informed by the Seller as soon as possible so that he can, if he wishes, place a new order.
Article 4. Order
4.1. Client space
To make purchases on the Site, the Client first creates a customer account. This is created on the Site, either before the payment of his first order, or by making a request to create an account by contacting the Seller. To create an account, the Client provides their title, last name, first name, telephone number, email address, exact delivery address (street, city, postal code). He also enters his email address and chooses a password. These elements are confidential. The Client is solely responsible for the consequences of the use of his account until it is deactivated. The Client undertakes to provide true and sincere information. He undertakes to inform the Seller of any change concerning the given information. This information is necessary for the management of orders as well as the commercial relationship between the Seller and the Client. The Client who does not provide all this information renounces the creation of his Client space and to the creation of his account.
The Seller presents a summary of the information provided to the Client and an email with this information is sent to him.
The Seller is not responsible for input errors and the resulting consequences (delay and / or delivery error). In this context, the costs incurred for the reshipment of the order are the responsibility and the charge of the Client.
The Customer has the possibility of consulting the history of his orders on the Site.
The return of the monetary value of the reusable boxes will be made on the Client space by the Seller. The Client can then use this virtual sum associated with his account to make future purchases on the Site. It should be noted that the amount of the deposit will be returned to the Client only after inspection of each returned item (good general cleanliness and no damage accepted).
In the event of non-compliance with these General Terms and Conditions of Sale by the Client, the Seller reserves the right to deactivate the Client’s account without compensation and without having to respect notice, after sending an email.
It is the responsibility of the Client who wishes to deactivate his account to inform the Seller by email. The Seller undertakes to deactivate the Client’s account within a maximum period of seven (7) days from receipt of this letter/e-mail. If the Client wishes to re-order later, he will have to create a new account.
4.2. Validation of the order by the Client
The Customer places his order in accordance with the indications on the Site. A summary is then communicated to the Client, including all the elements of the order. The Client validates it by clicking on the "proceed to payment" button. The simple fact of adding a product in the cart does not constitute validation of the order. Any order not validated nor paid cannot be honored.
The Seller advises the Client to keep a record of the data relating to his order on a reliable paper or computer.
4.3. Confirmation of the order by the Seller
The Seller confirms that the Client’s order has been taken into account by sending an automatic e-mail containing the essential characteristics of the order (the products and the price including all taxes).
The seller may ask the Client for proof of identity and address. If this is the case, the order is only confirmed upon receipt and validation of the asked documents. Any delay in the transmission of this information may affect the delivery time of the order. In the event that the Customer does not transmit any of this information, the Seller reserves the right to cancel the order and to reimburse the Client.
The Seller reserves the right not to confirm the order in the event of a refusal of payment authorization by officially accredited bodies, non-payment of a previous delivery or payment dispute during administration, problem concerning the order received, incomplete order, foreseeable problem concerning the supply of the product, or in the presence of a withdrawal or recall procedure initiated concerning one or more of the products ordered.
Article 5. Payment
The Client explicitly acknowledges his payment obligation when confirming the order. Only the means of payment described below are accepted on the Site: credit card, Maestro, Visa, Mastercard, Paypal, Bancontact.
Please note that your credit card will be debited immediately at the time of the transaction.
5.2. Default of payment
The Client guarantees the Seller that the means of payment used is valid and is not the result of a fraudulent transaction.
In the case of an order that has not been fully or partially paid by the Client, the Seller undertakes to inform the Client by email and to ask him to remedy to this problem. In the absence of a response or solution before the order delivery date, the Seller reserves the right to refuse to perform the delivery, to honor an order, or even to cancel all the orders in progress or to suspend the account of the Client.
The Seller authorizes himself to suspend any order or any delivery in the event of refusal of authorization by the financial organizations.
5.3. Securing payment methods
All banking transactions are carried out on the Site in a secure manner. The Seller uses the HTTPS protocol of its provider which encrypts the information in order to protect data relating to personal information and means of payment.
The information communicated when placing the order is not stored on the Seller's servers. To increase security, the Client communicates this information with each new order.
Article 6. Delivery
The order is delivered either by beeok or by third-party transport providers appointed by the Seller, hereinafter referred to as the Deliverer.
The products are delivered to the delivery address indicated by the Client during the ordering process. He undertakes to receive the products at the address indicated on the order form.
Products are delivered in Belgium in the regions defined on the following page of the Site: https://beeok.be/delivery.
The order is delivered in one go. However, the Seller reserves the right to split the Client’s order into several shipments, at no additional cost to the Client.
6.2. Terms of delivery
Delivery is made in the presence of the Client or any person authorized to receive the goods. The Deliverer is not required to enter the Client’s home when the order is delivered.
The Client agrees to provide proof of his identity in the event of a request from the Deliverer, by means of an official identity document and by communicating, if necessary, the order number.
In the event that the Client is unable to receive the
order himself, it is up to him to appoint a third party with a proxy and a
photocopy of the identity card of the Client.
No request for parcel delivery can be honored if the conditions indicated above are not respected by the Client.
In the event of delivery to the Client's place of work, the Deliverer not having access to the premises, the Client takes all necessary precautions so that the Deliverer can deliver the order to him and the Client can receive it.
Upon delivery of the order to the Client at the address indicated, the Seller has fulfilled his delivery obligation. The Seller thus declines all responsibility in the event of subsequent loss or theft.
Following two (2) unsuccessful presentations at the Client’s home/delivery place (in the time slots chosen by the Client when ordering), due to his absence, the order is canceled and refunded, minus the costs of the second presentation (with a minimum of 5 five euros).
6.3. Shipping costs
Shipping costs are calculated automatically and
indicated when choosing the delivery method.
The amount of shipping costs varies depending on the amount of the cart, excluding taxes. The reason for calculating the shipping costs on the basis of the tax-free amount is that the Seller practices zero waste. As the price of the reusable bowes is included in the cart amount, the loss for the Seller would be too great by also including taxes in the calculation of shipping costs.
The delivery zones and price indications are given on the page https://beeok.be/delivery.
6.4. Receipt of products
When validating his order, the Client chooses between 1 and 3 delivery times. The Seller arranges to deliver the Client in the time slots selected by the Client. If the deadlines are not possible to be met, the Seller will inform the Customer to agree on another delivery time.
If during delivery, the Client is not present, a
calling card is left with the recipient indicating a new delivery date or
information relating to the delivery of the package.
Upon receipt of the package, the Client checks the condition of his package before signing the delivery note and may refuse any damaged package or product by noting on the delivery note "refusal for damage". However, if the carrier refuses to let the Client open the package, or if the package has been handed over to a third party, the Client is invited to report the incident, within 72 hours, by email to the Customer Service of the Seller (whose address is mentioned in article 11. Client Relationship) or by using the contact form of the site, available at the following address: https://beeok.be/contactus
He indicates the order number concerned and attaches a precise description of the condition of the package or damaged product.
The Client agrees to be present at the delivery address indicated on the day of delivery. He undertakes to sign the delivery slip presented by the Deliverer on which he makes any precise and concise handwritten reservation concerning the products delivered.
If the Client is absent during delivery, the Deliverer contacts the Customer to agree on a new delivery date. After the second passage, the Deliverer is able to return the package to the Seller and another delivery date must be defined between the Client and the Seller, at the Client’s expense.
The delivery note may be a paper document or an electronic medium kept by the Seller as proof of delivery. By signing the delivery slip, the Customer acknowledges having received his order.
Article 7. Retention of title and transfer of risks
It is agreed that the products delivered and invoiced
to the Client remain the property of the Seller until full payment of their
Failure to pay may result in a claim for the products by the Seller. The above provisions do not preclude the transfer, to the benefit of the Client, of the risk of loss or deterioration of the products, as well as of the damage they could cause.
Article 8. Right of withdrawal
The Code of Economic Law state that the Client has a
period of fourteen (14) days, from the receipt of the products, to exercise his
right of withdrawal from the contract concluded at a distance without having to
justify his decision.
The Client notifies the Seller of his decision to withdraw by sending him an email or by using the contact form on the site, available at the following address: https://beeok.be/contactus
The Seller recommends that the Client return the products by registered parcel with acknowledgment of receipt to the following address: 21 Hortensialaan, 1731 Zellik, Belgium.
The product (s) must be in perfect condition for resale. Any incomplete or damaged product by the Client following handling other than those necessary to establish its nature, characteristics and proper functioning will not be reimbursed. The Seller recommends that the Client indicates the invoice number to which the products relate and the return number on the package.
The Client bears all of the return costs in the event of the exercise of his right of withdrawal.
In the event that the Client exercises the right of
withdrawal, the Seller is required to reimburse all sums paid by the Client to
the Seller no later than fourteen (14) days from the date of recovery of the
products or until that the Client has provided proof of shipment of these
products. The date chosen is that of the first of these facts.
The Seller makes the refund using the same means of payment as the one that the Client used for the initial transaction, unless the Client expressly consents to a different means offered by the Seller.
A product that has benefited from a promotional advantage will be reimbursed at the price actually paid by the Client.
8.2. Exclusions from the right of withdrawal
In accordance with article VI.53 of the Code of Economic Law, any right of withdrawal is excluded, in particular for products liable to deteriorate or expire rapidly (fresh products, products taken out of the cold chain, etc.), as well as for hygiene products unsealed by the Client and which cannot be taken back for reasons of hygiene or health protection (epilators, underwear, razors, toothbrush, etc.). The right of withdrawal is also excluded for food products whose packaging is not sealed. These products will in fact no longer be salable by the Seller for reasons of hygiene and contamination risks.
Article 9. Protection against alcohol consumption
The Seller sells alcohol. In accordance with the laws in force in Belgium, the sale of alcohol to minors under the age of eighteen is prohibited. The Client agrees to be over 18 years old by placing his order on the Seller's site.
In addition, the Seller warns the Client that alcohol abuse is dangerous for health. The Client is invited to consume it in moderation. The consumption of alcoholic beverages during pregnancy can have serious consequences for the health of the child.
Article 10. Guarantees
10.1. Legal guarantee
The products purchased on this Site are guaranteed for two years.
The legal guarantee does not apply :
if the defects are due to normal wear and tear of the product ;
if the defects are caused by external causes or by improper use of the product ;
for defects caused by failure to follow the maintenance instructions established by the manufacturer or due to changes or modifications made in violation of the manufacturer's instructions.
To invoke this guarantee, the Client must communicate the defects to the Seller's Client Service within two months after they have been detected by the Client or should have been detected. The Client wishing to invoke a guarantee right will contact Client Service by email (at the address mentioned in Article 10) in order to agree on the terms of application.
10.2. Commercial guarantee
Certain products sold on the Site may benefit from a factory guarantee granted by the manufacturer, which scope and duration differ according to the type of product and according to the brands. In other words, the factory guarantee is not granted by the Seller, but directly by the manufacturer who the Client can contact.
Article 11. Client relationship
For any questions, information or complaints, the Seller's Client Service is available to the Client :
By phone at +32 472 62 71 42
By e-mail : email@example.com
By post to the following address : 21 Hortensialaan, 1731 Zellik, Belgique
Via the contact form https://beeok.be/contactus
Article 12. Protection of personal data
The Seller processes the data collected concerning the Client and is responsible for the processing of personal data.
This data is used for Client relationship management needs as well as for deliveries. They are also used to allow us to better interact with our Clients, to optimize the user experience or to respond to requests and possible complaints from our Clients.
The data can also be used to carry out operations relating to sales statistics via google analytics.
The Seller undertakes not to communicate the Client’s data under any circumstances to third parties that have no connection with our field of activity.
The data will be kept for the duration necessary for the accomplishment of the above purposes. They will be kept for a period of 6 years for tax documents, 10 years for accounting documents.
In accordance with the regulations on the protection of personal data, the Client benefits from a right to information as well as a right of access, rectification, erasure (unless they are necessary for the execution of our contract, or that they are necessary for us to comply with our legal obligations or to ascertain or exercise our rights) relating to data concerning the Client, as well as the right to define directives relating to the fate of the data after the death of the Client.
Article 13. Intellectual property
The texts and graphics, their assembly on
the Site, and the Site itself are the exclusive property of the Seller and are
protected under the applicable Belgian copyright law. The logos and distinctive
signs of the Seller are protected under the trademark law.
Any deterioration of the elements present on the Site or the Site, as well as, in the absence of express authorization, any reproduction, download, copy, modification, commercial use, total or partial, of the various elements of the Site are prohibited and exposes their or its perpetrators to prosecution.
The General Terms and Conditions of Sale in no way authorize the reproduction, modification or commercial use of the various elements of the Site.
Article 14. Force majeure
Force majeure events are those which, unforeseeable
and irresistible, make it absolutely impossible to execute the sales contract
under the conditions provided.
All force majeure events, defined by regulations and case law, constitute a cause for the suspension or termination of the Seller's obligations, if the event continues beyond one (1) month.
Article 15. Applicable law
Beeok will do his best to try to settle any dispute amicably. If you are not satisfied with how the dispute was resolved and wish to appeal to the appropriate courts, the following rules will apply.
The contract is governed by Belgian law. Each party gives exclusive jurisdiction so that any dispute is submitted to the jurisdiction of the courts of Dinant (Belgium).